Congratulations! Congratulations! Congratulations! Welcome to our Schooley Mitchell family!
We would like to take this opportunity to congratulate you for being awarded a Schooley Mitchell Franchise. All of our Head Office staff will welcome you virtually at The Academy when you attend your training session prior to the opening of your Franchise. The training session will be the first formal step towards an enjoyable, vibrant and lucrative future with Schooley Mitchell!
This site includes information on our team, our training instructions, and technical requirements you’ll want to be aware of for training.
Please download the Operations Manual using the link below. It is important that you familiarize yourself with it because it outlines Schooley Mitchell’s policies for operating a franchise.
Congratulations! Congratulations! Congratulations! Welcome to our Schooley Mitchell family!
We would like to take this opportunity to congratulate you for being awarded a Schooley Mitchell Franchise. All of our Head Office staff will welcome you virtually at The Academy when you attend your training session prior to the opening of your Franchise. The training session will be the first formal step towards an enjoyable, vibrant and lucrative future with Schooley Mitchell!
This site includes information on our team, our training instructions, and technical requirements you’ll want to be aware of for training.
Please download the Operations Manual using the link below. It is important that you familiarize yourself with it because it outlines Schooley Mitchell’s policies for operating a franchise.
Meet The Team
Beth McMillan
President
Dennis Schooley
Founder
Robert Kew
Director of Operations
Amanda Eve
Franchise Development Advisor
Joanne Sales
Franchise Development Manager
Jeff Lupsor
Franchise Success
Advisor
Carol-Ann Raymond
Franchise Success
Advisor
Kathryn Phillips
Franchise Success
Advisor
Brian Tran
Director of Software Development
Julie Beaney
Director of Franchisee Relations
Brooke Moffatt
Director of Client & Vendor Relations
Mike DeBoer
Manager of Franchise Communications
Greg Kelly
Manager of Research & Development
Isabelle Withers
Director of Training & Education
Pamila Kew
Director of Billing
Emily Griffin
Merchant Services Manager
Carmine Costanzo
Telecom Manager
Justin Cociu
Communications & Marketing Manager
Erin Wagler
Training & Education Coordinator
Kate Dickenson
Vendor Relations Supervisor
Paige Parker
File Prep Supervisor
Ryan Newell
Multimedia Producer
Randy Greig
I.T. Administrator
Courtney Schmidt
Pre-Training Coordinator
The Training Process
Step 1
You will receive a phone call from a member of our team asking you the following questions:
• Will you be the primary Franchisee? Will there be a partner or subcontractor(s) involved in the business?
• If applicable, what is your spouse’s name?
• Will your spouse be involved in the business as a partner or subcontractor?
• Who within your business (partners or subcontractors) should be receiving ongoing communication via our corporate team?
• What is the address of your business?
• Which city do you want your Franchise associated with?
Step 2
You will receive an email from our IT department with email credentials and access to The Warehouse, along with contact information if you need assistance. Please attempt to sign-in to The Warehouse, and if you face issues, please call 1-888-311-6477.
Step 3
A Webex webinar link for the first day of training will be sent out to you on Friday night, and then a reminder will be sent on Sunday.
Please login 15 minutes prior to 9 am ET to ensure you are not experiencing any technical difficulties. If you do have issues, please call 1-888-311-6477.
Step 4
If you have not received the webinar link, please reach out to the contact number sent to you.
Training will run from approximately 9am to 4pm ET each of the days, with the exception of day seven, which will run until 12pm ET.
Step 5
All correspondence will be sent to your personal email address until you have completed training.
Step 6
For the remainder of training week, you will receive the link for the next training session the night before.
Technical Requirements
• A basic computer with a camera and microphone will be needed – ideally a laptop.
• We use Webex as our streaming platform, so we advise you to download the desktop app from their site if you do not already have it – this will allow for the smoothest stream and avoid any issues come Monday morning.
• Please login 15 minutes prior to 9 am to ensure you are not experiencing any technical difficulties. If you do have issues, please call 1-888-311-6477.
• If you want to become more comfortable with the WebEx platform, we are happy to schedule a video call with you.
Technical Requirements
A basic computer with a camera and microphone will be needed – ideally a laptop.
A second monitor will also be needed in order to follow along with various parts of training.
We use Webex as our streaming platform, so we advise you to download the desktop app from their site if you do not already have it – this will allow for the smoothest stream and avoid any issues come Monday morning.
We will send out the WebEx link via email at approximately 8:40am EST each morning.
Please login 15 minutes prior to 9 am to ensure you are not experiencing any technical difficulties. If you do have issues call our technical support number at 519-301-1582.
If you want to become more comfortable with the WebEx platform, we are happy to schedule a video call with you.
If any questions come up, please feel free to contact the support number provided.
If you run into any issues during the stream, please call us at 519-301-1582.
Training Schedule
Day 1
Monday
Cost Category Training
Production Managers
9am - 4pm
ET
Day 2
Tuesday
Sales & Marketing Training
Dennis Schooley
9am - 4pm
ET
Day 3
Wednesday
Sales & Marketing Training
Dennis Schooley
9am - 4pm
ET
Day 4
Thursday
Systems & Processes Training
RAMP Team
9am - 4pm
ET
Day 5
Friday
Systems & Processes Training
RAMP & Marketing Team
9am - 4pm
ET
Day 6
Monday
Systems & Processes Training
Client Relations & RAMP Team/Production Managers
9am - 3pm
ET
Day 7
Thursday
Systems & Processes Training
RAMP Team
9am - 12pm
ET
Post-Training Webinars
Reporting
Erin Wagler
Fee Based Engagements
Julie Beaney & Carmine Costanzo
Implementation Verification Reports
Pamila Kew
Production Best Practices
Erin Wagler
Sales Processes
Dennis Schooley
