Our Head Office staff is committed to helping our Franchisees build successful businesses by offering comprehensive support across several areas. Our Franchisees are our main focus – and we continually expand and grow to meet their needs.
RAMP Training Program
Our RAMP Training team assists our Franchisees in building successful businesses by providing ongoing support and coaching. Each Franchisee receives customized training based on their skillset and background.
Client Relations
Our client relations department facilitates logistics and relationships between Franchisees and their clients, ensuring the needs of all our clients are met.
Vendor Relations
Our Vendor Relations department works to build objective relationships with vendors to ensure our Franchisees are knowledgeable and up to date on the services in these industries. Vendor Relations also works hard to negotiate the best possible pricing and recover billing errors for our clients.
Programming
We have a full team of software developers located in our office in Kitchener, ON – the technological hub of Canada – who work to maintain and expand our world-class intranet and software programs.
I.T.
Our IT department provides comprehensive tech support for Franchisees and Head Office staff.
Marketing & Social Media
Our team of marketing, communications and social media specialists help our Franchisees tell their story and build their digital brands through written profiles, press releases, social media optimization and media outreach.
Graphic Arts & Multimedia
Our graphic arts and multimedia team designs award-winning marketing collateral and multimedia content that helps Franchisees at every stage of the sales cycle.
SMARRT
Our SMARRT team executes our SMARRT relationship-building program on behalf of our Franchisees, helping them obtain referrals and client renewals.
Telemarketing
Our experienced telemarketing team calls prospects and sets appointments on our Franchisees behalf, helping them obtain clients and access revenue streams.
Administrative Support
Our administrative support staff helps Franchisees with maintaining our client registry, preparing files for analysis and production, and ensuring fact-finding and documents are all completed correctly.
Office Administration
Our office administrators ensure packages and materials from Head Office are shipped to Franchisees and facilitate communication between Head Office and our Franchisees.
Research & Development
Our Research and Development department exists to explore new expense categories in order to expand Schooley Mitchell’s market reach.
Franchise Development
Our Franchise Development team provides information and logistical support to prospective Candidates exploring Schooley Mitchell as a Franchise opportunity, ensuring they have all the pertinent information necessary to make an informed decision about Schooley Mitchell.
Analysis
Telecom — Our telecom analysis team is intimately knowledgeable about the telecom industry and the various providers in it, using their leverage and clout to reduce client rates and streamline services with the newest technological offerings
Merchant Services — Our merchant services analysts are experts in the payment processing field and have a long track record of helping Franchisees save millions of dollars for their clients.
Small Package Shipping — Our shipping team provides expert analysis for clients in the areas of small package shipping and courier services.
Waste — Our waste analysts understand the rates and services in the waste disposal and recycling industry, helping our Franchisees save their clients money and educate them on their waste removal needs.
Utilities — Our utilities analysts have an in-depth understanding of the natural gas and electricity marketplaces, ensuring that our clients’ pricing structures are optimized and potential billing errors are recovered. We help businesses navigate the complex commodity markets.
Fuel — Our team of fuel expense experts help businesses who use mobile services or rely on cardlocks or fuel cards to keep their vehicles on the road by helping them source the most cost-effective and dependable suppliers of diesel, gasoline and propane.