Training
For new franchisees, we offer a six-day virtual training course with live interactive instructors. It also includes additional webinars with department heads while the Franchisee is executing the business over the first month of operation.
We have a basic belief and commitment at Schooley Mitchell to the concept of lifelong learning. As such, we also have a full Training and Education Site as part of our intranet system called The Warehouse. There is also a full system of Sales and Marketing and Administrative libraries in The Warehouse, designed to store content, forms, documents and checklists that you may need at any point in your business.
In addition, we hold an annual conference for all Franchisees where we all get together to trade best practices and upgrade all training.
Our Director of Education and Training is fully committed to the perpetual process of providing and improving educational programs and materials designed to help Franchisees increase their profits.
RAMP
Once the initial six-day training course is completed each Franchisee is assigned to a team of coaches to assist them in their first year of operations.
The coaches are well versed in all aspects of the business to help the Franchisee to be as profitable as possible in their first year of operation and beyond. There will be regular communication between the Franchisee and the coaches, although it is certainly more intense for the first few weeks/months of operation as more guidance is usually needed in that timeframe.
The second aspect of the program is focused on sales & marketing, and ultimately obtaining clients. Sales activities, goals, tactics, strategies, and plans are reviewed with one of our sales experts for the entire first year of operation based on needs and desires.
Analysis Expertise
We have full departments of experts for analysis for each expense category to execute what we call ‘production’. Using our software, systems, tools, and databases, we will never leave to chance that an expense category is being analyzed by someone without experience and skill in that category.
Maximizing profits per client and avoiding costly errors is the key to doing proper analysis and our teams, along with their supervisors and managers, work hard to provide the best solutions possible. Each staff member is fully trained in their specific area and are not asked to analyze things where they do not have expertise.
The cost of getting the analysis completed by our experts is 25% of the Franchisee’s collections from the client so the fee is very reasonable and does not require the ongoing loss of a significant portion of revenue. There is no perpetual drain on income resulting in significant lost dollars over time where the analysis may cost 40%, 50%, or 60% with other companies. Franchisees are also not asked to eat up their time analyzing bills instead of being out making money through client relations.